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What Is Managed IT Support? A Guide for Small Businesses

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  • IT Support Costs UK: What Businesses Actually Pay Per User in 2026

    27th July 2026

    The short answer: Most UK businesses pay between £30 and £120 per user per month for managed IT support in 2026. Basic remote helpdesk cover sits at the £30 to £50 mark, standard managed IT...

  • IT Support in Medway: Local Managed IT for Chatham, Gillingham, Rochester and Strood

    27th July 2026

    TL;DR: IT support in Medway means having a responsive, local partner who keeps the technology behind your Chatham, Gillingham, Rochester, Strood or Rainham business running without drama. The best providers combine a fast-response helpdesk, proactive...

  • Managed IT Contract: What’s Included (and What’s Not)

    23rd June 2026

    You have a quote in front of you. It says “all-inclusive”, but you are not sure what that covers. Knowing what is included in a managed IT contract helps you compare providers and avoid surprise...

  • How to Switch IT Support Providers Without Downtime

    23rd June 2026

    Are you frustrated with slow responses, surprise invoices, or poor service from your IT company? You are not alone, and you do not have to accept it. Many businesses delay the decision to switch IT...

  • How Much Does IT Support Cost in Kent? A 2026 Price Guide for SMEs

    27th May 2026

    Most IT providers in Kent charge between £45 and £120 per user, per month in 2026. The figure on the cover of a quote rarely tells the full story, though. This guide gives you real...

  • In-House vs Outsourced IT Support: Which Is Right for Your Kent Business?

    27th May 2026

    Your one IT person is drowning. Tickets pile up while a security patch waits another week. You are not sure whether to hire a second person or hand the lot to a managed provider. Choosing...

  • Why Cyber Security Training Is Important for Employees

    15th April 2026

    Cyber security means keeping your computers, phones, and online data safe from criminals on the internet. It is like putting strong locks on your office doors, but for your digital systems. Hackers are always trying...

  • What Is Managed IT Support? A Guide for Small Businesses

    9th April 2026

    Your server crashes on a Monday morning. Nobody in the office knows who to call. The last IT person you used is unavailable until Thursday. Meanwhile, your team sits idle and your clients wait. This...

  • Find reliable IT support for small businesses: UK checklist

    25th March 2026

    Find reliable IT support for small businesses by using a short checklist and a few direct questions for choosing small business IT support. According to the UK government’s Cyber Security Breaches Survey 2025, 43% of UK...

  • What to Do After a Cyber Attack

    12th March 2026

    Cyber crime costs businesses billions of dollars every single year. A recent study revealed that a cyber attack occurs every 39 seconds, meaning the threat to your data is constant and very real. Knowing what...

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Providing IT support across Kent & Medway, including: 

  • Chatham
  • Maidstone
  • Medway
  • and Rochester
Gray IT Ltd,
Innovation Centre Medway,
Maidstone Road,
Chatham,
Kent, ME5 9FD

Company No. 11241722 | VAT no. 277 9589 22

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